Refund policy

Return & Refund Policy (NGT Online)

At NGT Online we want you to be happy with your purchase. If something isn’t right, we’re here to help.

1) Change of mind returns

We accept change-of-mind returns within 7 days of delivery, provided that:

The item is unused, unworn, and in original condition
All original packaging, accessories, manuals, and any freebies are included

Change-of-mind returns are not eligible for:

Items marked final sale / clearance
Gift cards

Return shipping for change-of-mind:
Return shipping costs are paid by customer. Original shipping fees are non-refundable unless the item is faulty or incorrect.

2) Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or you receive the wrong product, please contact us within 7 days of delivery with:

Your order number
Photos/videos showing the issue and packaging (if damaged)

Where appropriate, we will offer a replacement, repair, or refund in line with applicable consumer laws.

3) How to request a return

To start a return, contact us at:

Email: Sales@ngtonline.co.uk

Include your order number, the item(s) you’re returning, and the reason for return.

Returns Address :

31b Vale Business Park

Cowbridge

Llandow

Cf717pf

4) Return conditions

Returned items must be:

Packed securely to prevent damage in transit
Returned with all included items (accessories, parts, manuals, free gifts)

We may refuse a return or reduce the refund amount if the item is returned used, incomplete, or not in resalable condition (except where the item is faulty).

5) Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

Refunds are issued to the original payment method
Refund processing time: 2 business days (your bank/payment provider may take additional time to post the funds)

If only part of an order is returned, we refund the eligible returned item(s) only.